Talk to the Horizon team

Live chat and email go straight to the team, and every message gets a reply, usually within one business day. Elite members get priority support.

Every plan comes with a 30-day money-back guarantee. If you can't build and deploy a strategy without code in your first 30 days, email support@horizon.trade from your account email and we refund you in full.

Each broker has a step-by-step connection guide on its page under Brokers. If the connection still fails, start a live chat with the broker's name and what you see on screen, and the team will walk you through it.

No. Horizon connects to your broker with trade-only API keys, so we cannot withdraw or transfer money. You can revoke access at any time by disconnecting the broker in Horizon or deleting the key at your broker.

Use the Feedback button in the header, or tell us in Discord. Include the page you were on and a screenshot if you have one, so the team can reproduce it quickly.

Email support@horizon.trade from your account email and we will take care of it. The privacy policy in the legal center explains exactly what we store and for how long.